Ordering and Returns
In the US, all orders ship for free with no sales tax. You may express your package if you wish for $10 which will get it there a few days sooner.
We accept orders online any time and by phone from 8am to 10pm ET. You will find that our ordering process is fast, accurate, and smooth.
We ship within 24 hours (except weekends) and we usually use first class mail in the US (except for large orders). International orders ship international first class. Typically, you will receive your order in 3-4 days and it will come in a small pouch that easily fits in your mailbox.
We accept returns up to 12 months after your purchase. Opened product will be subject to a 15% restocking fee unless it is defective. Unopened product can be returned with no restocking fee up to 30 days after purchase with a 15% restocking fee after 30 days.
There are certain situations where we may refuse to accept returns of opened products when at our discretion, we determine that a customer is taking advantage of our return policy. We may for example refuse returns if a customer opens every tube in a large order and then wants to return them all.
Call us first to arrange a return or we cannot provide a refund. All authorized returns will be refunded to your credit card.